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supwebstation:start [2019/08/12 10:13]
support
supwebstation:start [2020/02/21 13:47]
support
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-===== Webstation support page =====+====== Webstation support page =====
 +\\ 
 +==== We advice to update all Software and the Firmware together!!! ==== 
 +\\
  
 Needed software (Install as Administrator):​ Needed software (Install as Administrator):​
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 |Java 32 bits (Needed by Firmware update tool) (A)|[[https://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=238726_478a62b7d4e34b78b671c754eaaf38ab|Java X86]]| ​ -  |  -  |  -  |  -  | |Java 32 bits (Needed by Firmware update tool) (A)|[[https://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=238726_478a62b7d4e34b78b671c754eaaf38ab|Java X86]]| ​ -  |  -  |  -  |  -  |
 |Visual Studio (Needed by Firmware update tool) (B)|[[https://​www.microsoft.com/​en-us/​download/​details.aspx?​id=5555|Visual Studio]]| ​ -  |  -  |  -  |  -  | |Visual Studio (Needed by Firmware update tool) (B)|[[https://​www.microsoft.com/​en-us/​download/​details.aspx?​id=5555|Visual Studio]]| ​ -  |  -  |  -  |  -  |
-| Webstation Firmware |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​webstation_firmware_v1.3.zip| v1.3]] |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Changelog.txt|TXT ]]|  -  |  -  |  -  ​+| Webstation and Mac Os X (D) |  -  | [[https://​osxdaily.com/​2014/​05/​13/​disable-app-nap-mac-os-x/​| Disable AppNap]] | -  |  -  |  -  | 
-|Webstation Control|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.4.0 - Setup.exe| v1.0.4.0]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.1.0.dmg| v1.0.1.0]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.1.0.tar| v1.0.1.0]]| ​  ​- ​ |[[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlite/​Airlite%20Webstation%20port%20settings.pdf|Port settings]] / [[https://​www.d-r.nl/​wiki/​dokuwiki/​doku.php?​id=faq:​airlite| Wiki]]| +| Webstation Firmware |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​webstation_firmware_v1.4.zip|  ​FW ​v1.4 - (04-11-2019) ​  ]] |  -  |  -  |  -  ​|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Changelog.txt|TXT ]]| 
-|Webstation Meters|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.8.0 - Setup.exe| v1.0.8.0]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.2.0.dmg| v1.0.2.0]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.2.0.tar| v1.0.2.0]]| ​ -  |   ​- ​ | +|Webstation Control|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.4.0 - Setup.exe| ​ v1.0.4.0 ​- (04-11-2019 FW v1.4) ]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.1.0.dmg| ​ v1.0.1.0 ​(..-..-2019 FW v1.3)  ​]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Control v1.0.1.0.tar| ​ v1.0.1.0 ​(..-..-2019 FW v1.3)  ​]]|   ​- ​ |[[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlite/​Airlite%20Webstation%20port%20settings.pdf|Port settings]] / [[https://​www.d-r.nl/​wiki/​dokuwiki/​doku.php?​id=faq:​airlite| Wiki]]| 
-|Webstation Configuration Manager|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.10.0 - Setup.exe| v1.0.10.0]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.10.0.dmg | v1.0.10.0]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.10.0.tar | v1.0.10.0]]| ​  ​- ​ |   ​- ​ | +|Webstation Meters|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.9.0 - Setup.exe| ​ v1.0.9.0 - (04-11-2019 FW v1.4)  ​]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.2.0.dmg| ​ v1.0.2.0 ​(..-..-2019 FW v1.3)  ​]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Meters v1.0.2.0.tar| ​ v1.0.2.0 ​(..-..-2019 FW v1.3)  ​]]|  -  |   ​- ​ | 
-|Webstation Virtual Keyboard Mapper|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Virtual Keyboard Mapper v1.0.3.0 - Setup.exe| v1.0.3.0]]|  -  |  -  |   ​- ​ |   ​- ​ | +|Webstation Configuration Manager|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.29.0 - Setup.exe| ​ v1.0.29.0 - (04-11-2019 FW v1.4) ]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.10.0.dmg |  v1.0.10.0 ​(..-..-2019 FW v1.3)  ​]]| [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Configuration Manager v1.0.10.0.tar |  v1.0.10.0 ​(..-..-2019 FW v1.3)  ​]]|   ​- ​ |   ​- ​ | 
-|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.140.0 - Setup.exe| v1.0.140.0]]|  -  |   ​- ​ |   ​- ​ |   ​ +|Webstation Virtual Keyboard Mapper|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation Virtual Keyboard Mapper v1.0.5.0 - Setup.exe| ​ v1.0.5.0 (04-11-2019 FW v1.4)  ​]]|  -  |  -  |   ​- ​ |   ​- ​ | 
-|Webstation StationPlaylist Plugin|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlite StationPlaylist Plugin v1.0 - setup.exe| v1.0]]| ​ -  |  -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airence StationPlaylist Plugin.pdf|PDF]] | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation with Station playlist.pdf|PDF]] | +|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| ​ 
-|Airlite SDK (Webstation works the same but has less functions!)|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​airlite-sdk-v1.1.133.0.rar| v1.1.133.0]]| ​ -  |   ​- ​ |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airlite Library.pdf|PDF]]| ​  ​- ​  |+ v1.0.227.0  ]]|  -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] ​
 +|Webstation StationPlaylist Plugin ​(C)|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlite StationPlaylist Plugin v1.0 - setup.exe| ​ v1.0  ]]|  -  |  -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airence StationPlaylist Plugin.pdf|PDF]] | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Webstation with Station playlist.pdf|PDF]] | 
 +|Airlite SDK (Webstation works the same but has less functions!)|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​airlite-sdk-v1.1.133.0.rar| ​ v1.1.133.0 ​ ]]|  -  |   ​- ​ |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airlite Library.pdf|PDF]]| ​  ​- ​  |
 |Channel Configuration| ​ -  |  -  |  -  |  -  |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]| |Channel Configuration| ​ -  |  -  |  -  |  -  |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]|
 +\\
 +(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first.\\
 +\\
 +(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.\\
 +\\
 +(C) NOTE: Requires .Net Framework 4.0 installed.\\
 +\\
 +(D) NOTE: 1. Open Webstation Control v1.x.xxx.x.dmg file.\\
 +2. Drag and drop Webstation Control v1.x.xxx.x application to it's directory\\
 +3. Double click at the Disable AppNap.command script to disable app-nap for Webstation Control.\\
 +4. Done!\\
 \\ \\
 ----- -----
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 This means controlling/​configuring the Airlite or use Webstation Meters for displaying meter data.\\ This means controlling/​configuring the Airlite or use Webstation Meters for displaying meter data.\\
 Even controlling the Webstation from an external location, i.e.  your home (when no one is in the studio) is possible through the Internet.\\ Even controlling the Webstation from an external location, i.e.  your home (when no one is in the studio) is possible through the Internet.\\
 +\\
 +\\
 +**__Question:​__** On my Apple Mac OSX the Control software loses connection.\\
 +\\
 +**__Answer:​__** There is an Appnap script added in the installation which prevents the Control software to go in sleep mode. Some users need to run this manually.\\
 \\ \\
 \\ \\
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 **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\ **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\
 \\ \\
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]+**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]\\
 \\ \\
 \\ \\
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 **__Question:​__** Can you tell me the name of the codec the USB main uses?\\ **__Question:​__** Can you tell me the name of the codec the USB main uses?\\
 \\ \\
-**__Answer:​__** The audio codecs are compatible with Windows, Mac and Linux. (TI PCM2900C).+**__Answer:​__** The audio codecs are compatible with Windows, Mac and Linux. (TI PCM2900C).\\
 \\ \\
 \\ \\
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 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlite/​AIRLITE VOIP FOR MAC.pdf|AIRLITE VOIP FOR MAC]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlite/​AIRLITE VOIP FOR MAC.pdf|AIRLITE VOIP FOR MAC]]
 +\\
 +\\
 +**__Question:​__** How do I connect a Hybrid 1 to my mixer?\\
 +\\
 +**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]\\
 \\ \\
 ----- -----
supwebstation/start.txt · Last modified: 2020/03/30 13:17 by support