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supairmate:start [2019/06/21 15:47]
support
supairmate:start [2020/06/12 12:06] (current)
support
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 ===== Airmate support page ===== ===== Airmate support page =====
 +{{:​airmate-usb_2018-web_2x.png?​200|}}
  
-====== FAQ - Airmate-USB ======+====== FAQ - Airmate-USB ​8 and 12 channel ​======
  
 Needed software (Install as Administrator):​ Needed software (Install as Administrator):​
 ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^ ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^
-|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.140.0 - Setup.exe| v1.0.140.0]]|  -  |   ​- ​ |   ​- ​ |   ​ |+|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]|  -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] ​|
 |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]| |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]|
 \\ \\
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 ===== USB ===== ===== USB =====
 \\ \\
-**__Question:​__** ​My USB Channel or other USB hardware isn't recognized, what should I do\\+^**__Question:​__** ​What bit and sample rate settings are supported by the soundcards?
 +|**__Answer:​__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz|
 \\ \\
-**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\ +^**__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do?^ 
-\\ +^**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?^ 
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]+|**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]|
 \\ \\
 +^**__Question:​__** My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?^
 +|**__Answer:​__** Link: [[usbauxmod:​start|please follow the steps at this link]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-blockdiagram.pdf|Block Diagram]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-blockdiagram.pdf|Block Diagram]]
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 ----- -----
 \\ \\
-===== Telco =====+===== Microphone input ==== 
 +\\ 
 +\\ 
 +^**__Question:​__** How can I connect My mixer with Insert to a effects unit?^ 
 +|**__Answer:​__** See this picture:| 
 +|{{:​insert_connections.jpg?​200|}}| 
 +\\ 
 +----- 
 +\\ 
 +===== Telco or Voip ===== 
 +\\ 
 +^**__Question:​__** How to use the Voip channel in my mixer?^ 
 +|**__Answer:​__** [[howtovoip:​start|please follow the steps at this link]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]]
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 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]
 +\\
 +^**__Question:​__** How do I connect a Hybrid 1 to my mixer?^
 +|**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]|
 \\ \\
 ----- -----
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 ===== On Air light, Mic on, Fader start, GPO ===== ===== On Air light, Mic on, Fader start, GPO =====
 \\ \\
-**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ +^**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?^ 
-\\ +|**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]]|
-**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]] +
-\\+
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB START WIRING.pdf|Start Wiring]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB START WIRING.pdf|Start Wiring]]
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 ===== Repair and Modification ===== ===== Repair and Modification =====
 \\ \\
-**__Question:​__** What are the differences in versions? ​\\ +^**__Question:​__** What are the differences in versions?^ 
-\\ +|**__Answer:​__** Link: [[airmateversion:​start|please read the info at this link]]|
-**__Answer:​__** Link: [[airmateversion:​start|please read the info at this link]]+
 \\ \\
 +^**__Question:​__** How can I replace or repair a board in an Airmate?^
 +|**__Answer:​__** Link: [[airmatefix:​start|please read the info at this link]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]]
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   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]]
 \\ \\
------+[[start:​|{{:​iconhome.png?​100|Home}}]]
supairmate/start.1561124825.txt.gz · Last modified: 2019/06/21 15:47 by support