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supairmate:start [2019/06/21 15:47]
support
supairmate:start [2020/04/06 16:25] (current)
support
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 ===== Airmate support page ===== ===== Airmate support page =====
 +{{:​airmate-usb_2018-web_2x.png?​200|}}
  
-====== FAQ - Airmate-USB ======+====== FAQ - Airmate-USB ​8 channel / Airmate-USB 12 channel ​======
  
 Needed software (Install as Administrator):​ Needed software (Install as Administrator):​
 ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^ ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^
-|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.140.0 - Setup.exe| v1.0.140.0]]|  -  |   ​- ​ |   ​- ​ |   ​ |+|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]|  -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] ​|
 |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]| |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]|
 \\ \\
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 \\ \\
 ===== USB ===== ===== USB =====
 +\\
 +**__Question:​__** What bit and sample rate settings are supported by the soundcards? \\
 +\\
 +**__Answer:​__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz\\
 +\\
 \\ \\
 **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\ **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\
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 **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\ **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\
 \\ \\
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]+**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]\\ 
 +\\ 
 +\\ 
 +**__Question:​__** My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?\\ 
 +\\ 
 +**__Answer:​__** Link: [[usbauxmod:​start|please follow the steps at this link]]\\
 \\ \\
 \\ \\
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 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]]
 +\\
 +-----
 +\\
 +===== Microphone input ====
 +\\
 +\\
 +**__Question:​__** How can I connect My mixer with Insert to a effects unit?\\
 +\\
 +**__Answer:​__** See this picture:\\
 +\\
 +{{:​insert_connections.jpg?​200|}}
 \\ \\
 ----- -----
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 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]
 +\\
 +\\
 +**__Question:​__** How do I connect a Hybrid 1 to my mixer?\\
 +\\
 +**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]\\
 \\ \\
 ----- -----
supairmate/start.1561124825.txt.gz · Last modified: 2019/06/21 15:47 by support