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supairmate:start [2019/06/07 16:48]
support
supairmate:start [2020/04/06 16:25] (current)
support
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 ===== Airmate support page ===== ===== Airmate support page =====
 +{{:​airmate-usb_2018-web_2x.png?​200|}}
  
-====== FAQ - Airmate-USB ======+====== FAQ - Airmate-USB ​8 channel / Airmate-USB 12 channel ​======
  
 Needed software (Install as Administrator):​ Needed software (Install as Administrator):​
 ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^ ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^
-|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.140.0 - Setup.exe| v1.0.140.0]]|  -  |   ​- ​ |   ​- ​ |   ​ |+|D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]|  -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] ​|
 |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]| |Channel Configuration| ​  ​- ​ |   ​- ​ |  -  |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]|
 +\\
 ----- -----
- +\\ 
-__**USB**__ +===== USB ===== 
 +\\ 
 +**__Question:​__** What bit and sample rate settings are supported by the soundcards? \\ 
 +\\ 
 +**__Answer:__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz\\ 
 +\\ 
 +\\
 **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\ **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\
 +\\
 **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\ **__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]] +\\ 
 +**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]\\ 
 +\\ 
 +\\ 
 +**__Question:​__** My Airmate is still with the previous USB configuration and they both receive the Program bus. Can they also receive the Auxilary send? How can I fix this?\\ 
 +\\ 
 +**__Answer:​__** Link: [[usbauxmod:​start|please follow the steps at this link]]\\ 
 +\\ 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-blockdiagram.pdf|Block Diagram]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-blockdiagram.pdf|Block Diagram]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​How to change USB sample rate in AIRMATE.pdf|How to change USB sample rate]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​How to change USB sample rate in AIRMATE.pdf|How to change USB sample rate]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​USB Cable Length Limitations.pdf|USB Cable Length Limitations]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​USB Cable Length Limitations.pdf|USB Cable Length Limitations]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​PCM2900_Supported_OperatingSystems.pdf|USB PCM2900 Supported Operating Systems]]
 +\\
 ----- -----
- +\\ 
-__**Telco**__ +===== Microphone input ==== 
 +\\ 
 +\\ 
 +**__Question:​__** How can I connect My mixer with Insert to a effects unit?\\ 
 +\\ 
 +**__Answer:__** See this picture:​\\ 
 +\\ 
 +{{:​insert_connections.jpg?​200|}} 
 +\\ 
 +----- 
 +\\ 
 +===== Telco ===== 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate N-1 and RC balance adjustments on location.pdf|Airmate N-1 and RC balance adjustments on location]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-TELCO ADJUSTMENTS.pdf|Telco Adjustments]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB-TELCO ADJUSTMENTS.pdf|Telco Adjustments]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Adjustments for Telephone Hybrid channels AIRMATE.pdf|Adjustments for Telephone Hybrid channels]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Adjustments for Telephone Hybrid channels AIRMATE.pdf|Adjustments for Telephone Hybrid channels]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​TELCO MEMO-R17-R18.pdf|TELCO MEMO-R17-R18 Modification]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​TELCO MEMO-R17-R18.pdf|TELCO MEMO-R17-R18 Modification]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AirMate-USB TELCO MEMO NOISE.pdf|Telco Noise]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AirMate-USB TELCO MEMO NOISE.pdf|Telco Noise]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Telephone signalling.pdf|Telephone signalling]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Telephone signalling.pdf|Telephone signalling]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​how_two_callers_can_hear_each_other_in_the_airmate.pdf|How to setup caller communication]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​how_two_callers_can_hear_each_other_in_the_airmate.pdf|How to setup caller communication]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​airmate_caller-phone_recording.pdf|How to setup and record a phone call]]
 +\\ 
 +\\ 
 +**__Question:​__** How do I connect a Hybrid 1 to my mixer?\\ 
 +\\ 
 +**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]\\ 
 +\\
 ----- -----
- +\\ 
-__**On Air light, Mic on, Fader start, GPO**__ +===== On Air light, Mic on, Fader start, GPO ===== 
 +\\
 **__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ **__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\
 +\\
 **__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]] **__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]]
 +\\ 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB START WIRING.pdf|Start Wiring]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB START WIRING.pdf|Start Wiring]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB faderstart-play-out systems.pdf|Faderstart Playout Systems]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB faderstart-play-out systems.pdf|Faderstart Playout Systems]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB Triple Input MEMO second start pulse removal.pdf|Triple Input, second start pulse removal]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB Triple Input MEMO second start pulse removal.pdf|Triple Input, second start pulse removal]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB_Triple Input_Telco_MEMO (second start pulse removal).pdf|Triple Input, second start pulse removal (2)]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB_Triple Input_Telco_MEMO (second start pulse removal).pdf|Triple Input, second start pulse removal (2)]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​ON-AIR signalling without CRM mute.pdf|ON-AIR signalling without CRM mute]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​ON-AIR signalling without CRM mute.pdf|ON-AIR signalling without CRM mute]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate to Dateq On-Air lamp.pdf|Airmate to Dateq On-Air lamp]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate to Dateq On-Air lamp.pdf|Airmate to Dateq On-Air lamp]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​ON-AIR LAMP + Schema t b v  DR mixers (3).pdf|OnAir Lamp + Schema]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​ON-AIR LAMP + Schema t b v  DR mixers (3).pdf|OnAir Lamp + Schema]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Onair-to-Airmate.pdf|How to connect a on air light to the Airmate]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Onair-to-Airmate.pdf|How to connect a on air light to the Airmate]]
 +\\
 ----- -----
- +\\ 
-__**RepairModification**__ +===== Repair ​and Modification ​===== 
 +\\
 **__Question:​__** What are the differences in versions? \\ **__Question:​__** What are the differences in versions? \\
 +\\
 **__Answer:​__** Link: [[airmateversion:​start|please read the info at this link]] **__Answer:​__** Link: [[airmateversion:​start|please read the info at this link]]
 +\\ 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE PARTS FRONT-1.pdf|Part numbers frontpanel]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​How to find a short circuit on a pcb.pdf|How to find a short circuit on a pcb]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​How to find a short circuit on a pcb.pdf|How to find a short circuit on a pcb]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO REPAIR A NON WORKING AIRMATE.pdf|How to repair a non working Airmate]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO REPAIR A NON WORKING AIRMATE.pdf|How to repair a non working Airmate]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO REPLACE A BOARD INSIDE AN AIRMATE.pdf|How to replace a Board inside an Airmate]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO REPLACE A BOARD INSIDE AN AIRMATE.pdf|How to replace a Board inside an Airmate]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB SMD pcb Modification.pdf|SMD PCB Modification]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AIRMATE-USB SMD pcb Modification.pdf|SMD PCB Modification]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate_EQ_Correction-Memo.pdf|Airmate EQ Correction]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate_EQ_Correction-Memo.pdf|Airmate EQ Correction]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB 230V to 115V Mod.pdf|230V to 115V Modification]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate-USB 230V to 115V Mod.pdf|230V to 115V Modification]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​We have a Hum on outputs replace the bridge rectifier.pdf|We have a Hum on outputs replace the bridge rectifier]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​We have a Hum on outputs replace the bridge rectifier.pdf|We have a Hum on outputs replace the bridge rectifier]]
 +\\
 ----- -----
- +\\ 
-__**Other**__ +===== Other ===== 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate Memo'​s.pdf|Airmate Memo'​s]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate Memo'​s.pdf|Airmate Memo'​s]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AES input to Channel-4.pdf|AES input to Channel-4]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​AES input to Channel-4.pdf|AES input to Channel-4]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate_SELFOP in LINE MODE memo.pdf|Self Op in Line Mode]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​Airmate_SELFOP in LINE MODE memo.pdf|Self Op in Line Mode]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airmate/​HOW TO CONNECT A SMARTPHONE.pdf|How to connect a smartphone]]
 +\\
 ----- -----
supairmate/start.1559918904.txt.gz · Last modified: 2019/06/07 16:48 by support