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supairlab:start [2020/02/11 10:09]
support
supairlab:start [2020/07/10 13:58] (current)
support
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 ===== Airlab support page ===== ===== Airlab support page =====
 +{{:​airlab-dt_2x.png?​200|}}
  
-Needed software (Install as Administrator)+Install as Administrator :!: \\ 
-^ Software ​      ​^ {{wiki:​windows.png?​15}} Windows ​      ​^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^+\\ 
 +In order to perform an Firmware update you'll need to set the unit in bootloader mode :!: \\ 
 +To set the unit in bootloader mode: 
 +  - Take off the Power off the unit 
 +  - Hold down the "​Encoder"​ of the " {{:​supairlab:​control_section_small.jpg?​linkonly|Control surface}} " or the " {{:​supairlab:​airlabbootloader_button.jpg?​linkonly|Bootloader button}} " that is placed at board side of the Master 
 +  - While holding down the "​Encoder"​ you'll have to "Power on" the unit 
 +  - Release the "​Encoder"​ after 5 seconds 
 +  - The Unit will show some random LED's as there is no software loaded at this moment 
 +\\ 
 + ​Needed ​Software ​  {{wiki:​windows.png?​15}} Windows ​  {{wiki:​osx.png?​15}} MAC OS X   Manual ​  Driver ​  Info  ^
 | Firmware Updatetool|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Updatetool v4.10 - Setup.exe| v4.10]]|N/​A|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Update v4.1.pdf|PDF]]| ​ -  |[[https://​youtu.be/​oWNRIsJQvCk|Video AtLibUsbDfu.dll]] | | Firmware Updatetool|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Updatetool v4.10 - Setup.exe| v4.10]]|N/​A|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Update v4.1.pdf|PDF]]| ​ -  |[[https://​youtu.be/​oWNRIsJQvCk|Video AtLibUsbDfu.dll]] |
 |Java 32 bits (Needed by Firmware update tool) (A)|[[https://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=238726_478a62b7d4e34b78b671c754eaaf38ab|Java X86]]| ​ -  |  -  |  -  |  -  | |Java 32 bits (Needed by Firmware update tool) (A)|[[https://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=238726_478a62b7d4e34b78b671c754eaaf38ab|Java X86]]| ​ -  |  -  |  -  |  -  |
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 |Airlab Meters|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Meters v1.9.1 - Setup.exe| v1.9.1 (FW 1.5)]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Meters v1.7.dmg| v1.7 (FW 1.5)]] | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airence Meters.pdf|PDF]] | [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​airence%20meter%20driver.pdf|Driver]] | [[https://​www.d-r.nl/​wiki/​dokuwiki/​doku.php?​id=airencemeters:​start| Wiki ]] | |Airlab Meters|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Meters v1.9.1 - Setup.exe| v1.9.1 (FW 1.5)]]|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Meters v1.7.dmg| v1.7 (FW 1.5)]] | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airence Meters.pdf|PDF]] | [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​airence%20meter%20driver.pdf|Driver]] | [[https://​www.d-r.nl/​wiki/​dokuwiki/​doku.php?​id=airencemeters:​start| Wiki ]] |
 |Airlab Control Center|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Control Center v3.1 - Setup.exe| v3.1 (FW 1.5)]]| ​ -  |   ​- ​ |  -  |  -  | |Airlab Control Center|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Control Center v3.1 - Setup.exe| v3.1 (FW 1.5)]]| ​ -  |   ​- ​ |  -  |  -  |
 +^  Optional Software ​ ^  {{wiki:​windows.png?​15}} Windows ​ ^  {{wiki:​osx.png?​15}} MAC OS X  ^  Manual ​ ^  Driver ​ ^  Info  ^
 |Airlab Virtual Keyboard Mapper (Service)|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Virtual Keyboard Mapper v1.4 - Setup.exe| v1.4 (FW 1.5)]]| ​ -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airlab Virtual Keyboard Mapper.pdf|PDF ​ ]]|  -  |   ​- ​ | |Airlab Virtual Keyboard Mapper (Service)|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Virtual Keyboard Mapper v1.4 - Setup.exe| v1.4 (FW 1.5)]]| ​ -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Manual Airlab Virtual Keyboard Mapper.pdf|PDF ​ ]]|  -  |   ​- ​ |
 |D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]| ​ -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] | |D&R VoIP Connect Button|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​D&​R Voip Connect v1.0.227.0 - Setup.exe| v1.0.227.0]]| ​ -  |   ​- ​ |   ​- ​ | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Voip connect.pdf|PDF]] |
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 | Airlab Firmware (EEPROM) |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Firmware v2.04.zip| v2.04]] |  -  |  -  |  -  |  -  | | Airlab Firmware (EEPROM) |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airlab Firmware v2.04.zip| v2.04]] |  -  |  -  |  -  |  -  |
 \\ \\
-(For the Airlab the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)+(For the Airlab the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)\\
 \\ \\
-(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first.+(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first :!: \\
 \\ \\
-(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.+(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers ​:!: \\
 \\ \\
 ----- -----
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 ====== FAQ - Airlab ====== ====== FAQ - Airlab ======
 \\ \\
-===== Software =====+===== Software ​and Settings ​=====
 \\ \\
-**__Question:​__** ​My firmware update ​isn'​t ​working\\+^**__Question:​__** ​It isn'​t ​possible to change settings of my Airlab, the Airlab won't accept/​apply my settings?
 +|**__Answer:​__** Link: [[EnableSetup:​start|please follow the steps at this link]]|
 \\ \\
-**__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]]\\+^**__Question:​__** My firmware update isn't working?^ 
 +|**__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]]|
 \\ \\
 +^**__Question:​__** How do I setup Aircast to work with my Airlab?^
 +|**__Answer:​__** Link: [[aircastairlab:​start|please follow the steps at this link]]|
 +|[[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Aircast+Airlab.pdf|Airlab as remote control in Aircast]]|
 \\ \\
-**__Question:​__** How do setup Aircast to work with my Airlab \\+^**__Question:​__** My Airlab (Airence) meters aren't working?^ 
 +^**__Question:​__** How can forward the meter information trough network?^ 
 +|**__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]|
 \\ \\
-**__Answer:​__** Link: [[aircastairlab:​start|please follow the steps at this link]]\\ +^**__Question:​__** My Meter software shows a distorted screen, what can be the problem?^ 
-\\ +|**__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]|
-\\ +
-**__Question:​__** My Airlab (Airence) meters aren't working?​\\ +
-\\ +
-**__Question:​__** How can I forward the meter information trough network? \\ +
-\\ +
-**__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]\\ +
-\\ +
-\\ +
-**__Question:​__** My Meter software shows a distorted screen, what can be the problem?\\ +
-\\ +
-**__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]\\+
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​AIRLAB METER APPLICATION WITH REMOTE PC.pdf|Airlab Meter Application with remote PC]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​AIRLAB METER APPLICATION WITH REMOTE PC.pdf|Airlab Meter Application with remote PC]]
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 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Missing connection between Virtual Keyboard mapper AIRLAB and AIRCAST.pdf|Missing connection between Virtual Keyboard Mapper Airlab and Aircast]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Missing connection between Virtual Keyboard mapper AIRLAB and AIRCAST.pdf|Missing connection between Virtual Keyboard Mapper Airlab and Aircast]]
-\\ 
-  * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Aircast+Airlab.pdf|Airlab as remote control in Aircast]] 
 \\ \\
 ----- -----
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 ===== USB ===== ===== USB =====
 \\ \\
-**__Question:​__** ​My USB Channel or other USB hardware isn't recognized, what should I do\\ +^**__Question:​__** ​What bit and sample rate settings are supported by the soundcards?^ 
-\\ +|**__Answer:__** The soundcards in our mixers support 16 bit 32kHz16 bit 44kHz and 16 bit 48kHz|
-**__Question:__** When connecting the USBI receive a message that the maxmimum services or end points are reached. How can I fix this?\\+
 \\ \\
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]+^**__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do?^ 
 +^**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?^ 
 +|**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​USB Cable Length Limitations.pdf|USB Cable Length Limitations]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​USB Cable Length Limitations.pdf|USB Cable Length Limitations]]
 \\ \\
 +^**__Question:​__** Can I connect one of the four inserted or an extra USB channel to a seperate computer?^
 +|**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​How to connect USB channels to a separate computer.pdf|please follow the steps at this link]]|
 \\ \\
-**__Question:​__** Can I connect one of the four inserted or an extra USB channel to a seperate computer?\\+-----
 \\ \\
-**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​How to connect USB channels to a separate computer.pdf|please follow the steps at this link]]+===== Microphone input ====
 \\ \\
 +^**__Question:​__** How can I connect My mixer with Insert to a effects unit?^
 +|**__Answer:​__** See this picture:|
 +|{{:​insert_connections.jpg?​200|}}|
 \\ \\
 ----- -----
 \\ \\
-===== Telco =====+===== Telco or Voip =====
 \\ \\
-**__Question:​__** How do I connect my Airlab ​to the RJ-11 of my phone line?\\+^**__Question:​__** How to use the Voip channel in my mixer?
 +|**__Answer:​__** [[howtovoip:​start|please follow the steps at this link]]|
 \\ \\
-**__Answer:​__** You'll have to order or solder a cable from XLR to RJ-11 like this schematic {{ :​supairlab:​xlr_to_phone_-_airlab_mkii.gif?​direct |}}. They can be ordered here : [[https://​www.markertek.com/​product/​hk-116m/​phone-jack-adapter-rj11-female-to-male-xlr?​hk-116m&​utm_referrer=http%3a%2f%2faudio-video-supply.markertek.com%2fsearch%3fts%3dm%26w%3dphone-jack%2520adapter%2520rj11%2520female%2520to%2520male%2520xlr%26isort%3dscore%26method%3dand%26utm_referrer%3ddirect%2fnot%2520provided|{{ :​supairlab:​xlr_male_to_rj11_converter.jpg?​direct }}]]\\+^**__Question:​__** How do I connect my Airlab to the RJ-11 of my phone line?^ 
 +|**__Answer:​__** You'll have to order or solder a cable from XLR to RJ-11 like this schematic {{ :​supairlab:​xlr_to_phone_-_airlab_mkii.gif?​direct |}}. They can be ordered here : [[https://​www.markertek.com/​product/​hk-116m/​phone-jack-adapter-rj11-female-to-male-xlr?​hk-116m&​utm_referrer=http%3a%2f%2faudio-video-supply.markertek.com%2fsearch%3fts%3dm%26w%3dphone-jack%2520adapter%2520rj11%2520female%2520to%2520male%2520xlr%26isort%3dscore%26method%3dand%26utm_referrer%3ddirect%2fnot%2520provided|{{ :​supairlab:​xlr_male_to_rj11_converter.jpg?​direct }}]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​2-Airlab TELCO control partnumbers.pdf|Airlab TELCO control partnumbers]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​2-Airlab TELCO control partnumbers.pdf|Airlab TELCO control partnumbers]]
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 ===== On Air, Mic on, Fader start, GPO ===== ===== On Air, Mic on, Fader start, GPO =====
 \\ \\
-**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ +^**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?^ 
-\\ +|**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]]|
-**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]] +
-\\ +
-\\ +
-**__Question:​__** Do you have an SDK for the Airlabs Fader Starts that can be received trough RS232 / Com port? \\ +
-\\ +
-**__Question:​__** How can I receive the fader starts at the computer side if my software doesnt have a plugin? \\ +
-\\ +
-**__Answer:​__** Link: [[AirlabFaderStart:​start|please follow the steps at this link]]+
 \\ \\
 +^**__Question:​__** Do you have an SDK for the Airlabs Fader Starts that can be received trough RS232 / Com port?^
 +^**__Question:​__** How can I receive the fader starts at the computer side if my software doesnt have a plugin?^
 +|**__Answer:​__** Link: [[AirlabFaderStart:​start|please follow the steps at this link]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Onair-to-Airlab.pdf|How to connect a on air light to a Airlab]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Onair-to-Airlab.pdf|How to connect a on air light to a Airlab]]
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 ===== Repair, Modification ===== ===== Repair, Modification =====
 \\ \\
-**__Question:​__** What are the differences in versions? ​\\ +^**__Question:​__** What are the differences in versions?^ 
-\\ +|**__Answer:​__** Link: [[airlabversion:​start|please read the info at this link]]|
-**__Answer:​__** Link: [[airlabversion:​start|please read the info at this link]] +
-\\ +
-\\ +
-**__Question:​__** How should the Flatcables be connected in my Airlab? \\ +
-**__Question:​__** My Airlab has missing flatcables, empty connectors is that okay? \\ +
-\\ +
-**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-Master-Wiring.pdf|Airlab MK2 or DT Master wiring]] \\ +
-**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-Master-USB-Wiring.pdf|Airlab DT added USB wiring]] \\+
 \\ \\
 +^**__Question:​__** How should the Flatcables be connected in my Airlab?^
 +^**__Question:​__** My Airlab has missing flatcables, empty connectors is that okay?^
 +|**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-Master-Wiring.pdf|Airlab MK2 or DT Master wiring]]|
 +|**__Answer:​__** Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-Master-USB-Wiring.pdf|Airlab DT added USB wiring]]|
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-DT Block.pdf|Airlab-DT Block diagram]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airlab/​Airlab-DT Block.pdf|Airlab-DT Block diagram]]
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   * [[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0|D&​R USB codec channel configuration for a Airlite, Airence or Airlab]]   * [[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0|D&​R USB codec channel configuration for a Airlite, Airence or Airlab]]
 \\ \\
------+[[start:​|{{:​iconhome.png?​100|Home}}]]
supairlab/start.1581412180.txt.gz · Last modified: 2020/02/11 10:09 by support