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supairence:start [2020/04/17 12:09]
support
supairence:start [2020/05/29 09:33] (current)
support [Telco or Voip]
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 \\ \\
-**__Question:​__** My firmware update isn't working? ​\\+^**__Question:​__** My firmware update isn't working?
 +|**__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]]|
 \\ \\
-**__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]]\\+^**__Question:​__** How do I setup Aircast to work with my Airence?^ 
 +|**__Answer:​__** Link: [[aircastairence:​start|please follow the steps at this link]]|
 \\ \\
 +^**__Question:​__** My Airence meters aren't working?^
 +^**__Question:​__** How can I forward the meter information trough network?^
 +|**__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]|
 \\ \\
-**__Question:​__** ​How do I setup Aircast to work with my Airence \\ +^**__Question:​__** ​My Meter software shows a distorted screen, what can be the problem?^ 
-**__Answer:​__** Link: [[aircastairence:​start|please follow the steps at this link]]\\+|**__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]\\|
 \\ \\
 +^**__Question:​__** How does the Airence Virtual Keyboard Mapper work?^
 +|**__Answer:​__** Link: [[airencevkm:​start|please follow the steps at this link]]|
 \\ \\
-**__Question:​__** ​My Airence ​meters aren't working\\+^**__Question:​__** ​How do I configure my Airence ​to work with Protools?
 +|**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airmate-Airence-protools.pdf|Airence protools]]|
 \\ \\
-**__Question:​__** How can I forward the meter information trough network? \\ +^**__Question:​__** Which playout software is supported to work with my Airence?^ 
-\\ +|**__Answer:​__** Link: [[playoutoftware:​start|Compatible Playout software]]|
-**__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]\\ +
-\\ +
-\\ +
-**__Question:​__** My Meter software shows a distorted screen, what can be the problem?​\\ +
-\\ +
-**__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]\\ +
-\\ +
-\\ +
-**__Question:​__** How does the Airence Virtual Keyboard Mapper work? \\ +
-\\ +
-**__Answer:​__** Link: [[airencevkm:​start|please follow the steps at this link]]\\ +
-\\ +
-\\ +
-**__Question:​__** How do I configure my Airence to work with Protools? \\ +
-\\ +
-**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airmate-Airence-protools.pdf|Airence protools]]\\ +
-\\ +
-\\ +
-**__Question:​__** Which playout software is supported to work with my Airence?\\ +
-\\ +
-**__Answer:​__** Link: [[playoutoftware:​start|Compatible Playout software]]\\+
 \\ \\
 ----- -----
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 ===== USB ===== ===== USB =====
 \\ \\
-**__Question:​__** What bit and sample rate settings are supported by the soundcards? ​\\+^**__Question:​__** What bit and sample rate settings are supported by the soundcards?
 +|**__Answer:​__** The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz|
 \\ \\
-**__Answer:__** The soundcards in our mixers support 16 bit 32kHz16 bit 44kHz and 16 bit 48kHz\\+^**__Question:__** My USB Channel or other USB hardware isn't recognizedwhat should I do?^ 
 +^**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?^ 
 +|**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]|
 \\ \\
 +^**__Question:​__** How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?^
 +|**__Answer:​__** Follow the first steps of this instruction website: [[aircastairence:​start|please follow the steps at this link]]|
 +|Or read the information in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB CHANNEL SEQUENCE.pdf|Airence USB Channel Sequence]] ​ [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE ROUTING USB CHANNELS.pdf|Airence Routing USB Channels]]|
 \\ \\
-**__Question:​__** ​My USB Channel or other USB hardware isn't recognized, what should I do\\+^**__Question:​__** ​How does USB HID protocol of the Airence work?
 +|**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB HID CONTROL PROTOCOL v0.5.pdf|Airence USB HID Control Protocol v0.5]]|
 \\ \\
-**__Question:​__** ​When connecting the USB, I receive a message that the maxmimum services or end points are  +^**__Question:​__** ​I have an older version Airence with USB Noisehow can I solve this?
-reached. How can I fix this?\\+|**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB NOISE-ENGLISH.pdf|Airence USB Noise]]|
 \\ \\
-**__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]\\ +^**__Question:​__** Is my Airence compatible with OSX?^ 
-\\ +|**__Answer:​__** From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence OSX compatible.pdf|Airence OSX compatible]],​ or order an OSX compatible Airence 10D/10E pcb.|
-\\ +
-**__Question:​__** How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?\\ +
-\\ +
-**__Answer:​__** Follow the first steps of this instruction website: [[aircastairence:​start|please follow the steps at this link]]\\ +
-Or read the information in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB CHANNEL SEQUENCE.pdf|Airence USB Channel Sequence]] +
-[[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE ROUTING USB CHANNELS.pdf|Airence Routing USB Channels]]\\ +
-\\ +
-\\ +
-**__Question:​__** How does USB HID protocol of the Airence work?\\ +
-\\ +
-**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB HID CONTROL PROTOCOL v0.5.pdf|Airence USB HID Control Protocol v0.5]]\\ +
-\\ +
-\\ +
-**__Question:​__** I have an older version Airence with USB Noise, how can I solve this?\\ +
-\\ +
-**__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB NOISE-ENGLISH.pdf|Airence USB Noise]]\\ +
-\\ +
-\\ +
-**__Question:​__** Is my Airence compatible with OSX? \\ +
-\\ +
-**__Answer:​__** From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence OSX compatible.pdf|Airence OSX compatible]],​ or order an OSX compatible Airence 10D/10E pcb.\\+
 \\ \\
 ----- -----
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 ===== Microphone input ==== ===== Microphone input ====
 \\ \\
-\\ +^**__Question:​__** How can I connect My mixer with Insert to a effects unit?^ 
-**__Question:​__** How can I connect My mixer with Insert to a effects unit?\\ +|**__Answer:​__** See this picture:| 
-\\ +|{{:​insert_connections.jpg?​200|}}|
-**__Answer:​__** See this picture:\\ +
-\\ +
-{{:​insert_connections.jpg?​200|}}+
 \\ \\
 ----- -----
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 ===== Telco or Voip ===== ===== Telco or Voip =====
 \\ \\
-**__Question:​__** How to use the Voip channel in my mixer?\\+^**__Question:​__** How to use the Voip channel in my mixer?
 +|**__Answer:​__** [[howtovoip:​start|please follow the steps at this link]]|
 \\ \\
-**__Answer:__** [[howtovoip:start|please follow ​the steps at this link]]\\+^**__Question:__** When I use the Hybrid the caller hears echo's and it influences the sound of my mixer?^ 
 +^**__Question:__** When I connect my mixer somewhere else, do I need to re adjust the R and C balance?^ 
 +|**__Answer:​__** Every phone line connection is different and has a different capacity due to Line length and differences in Central units.| 
 +|The N-1 and R and C balance are set at the factory to meet our phone lines.| 
 +|When you unpack your mixing console you have to adjust the R and C balance to meet the specifications of your phone line.| 
 +|So when you used "​on ​the road" you'll have to adjust or at least check the R and C balance each time you connect a different phone line.| 
 +|Instructions on how to set the R and C balance can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence N-1 and RC balance adjustments on location.pdf|Airence N-1 and RC balance adjustments on location]]|
 \\ \\
 +^**__Question:​__** My telephone hybrid seems to have stopped working, how can I fix it?^
 +^**__Question:​__** Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18 where burned.^
 +|**__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​TELCO AIRENCE MEMO-R17-R18.pdf|TELCO AIRENCE MEMO-R17-R18 modification]]|
 \\ \\
-**__Question:​__** ​When use the Hybrid ​the caller hears echo's and it influences ​the sound of my mixer\\+^**__Question:​__** I needed to change ​the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?
 +|**__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-Telco Relay voltage.pdf|Airence Telco Relay voltage]]|
 \\ \\
-**__Question:​__** ​When connect my mixer somewhere else, do I need to re adjust the R and C balance\\+^**__Question:​__** ​How can add telephone signalling ​to my older type Airence Hybrids?
 +|**__Answer:​__** Instructions can be found in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Telephone signalling.pdf|Telephone signalling]] [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​RED LIGHT Signaling when Phone call comes in.pdf|Red Light Signalling when Phonecall comes in]]|
 \\ \\
-**__Answer:​__** Every phone line connection is different and has a different capacity due to Line length and differences in Central units.\\ +^**__Question:​__** How do I connect a Hybrid 1 to my mixer?^ 
-The N-1 and R and C balance are set at the factory to meet our phone lines.\\ +|**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]|
-When you unpack your mixing console you have to adjust the R and C balance to meet the specifications of your phone line.\\ +
-So when you used "on the road" you'll have to adjust or at least check the R and C balance each time you connect a different phone line.\\ +
-Instructions on how to set the R and C balance can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence N-1 and RC balance adjustments on location.pdf|Airence N-1 and RC balance adjustments on location]]\\ +
-\\ +
-\\ +
-**__Question:​__** My telephone hybrid seems to have stopped working, how can I fix it?\\ +
-\\ +
-**__Question:​__** Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18  +
-where burned.\\ +
-\\ +
-**__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​TELCO AIRENCE MEMO-R17-R18.pdf|TELCO AIRENCE MEMO-R17-R18 modification]]\\ +
-\\ +
-\\ +
-**__Question:​__** I needed to change the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?\\ +
-\\ +
-**__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-Telco Relay voltage.pdf|Airence Telco Relay voltage]] +
-\\ +
-\\ +
-**__Question:​__** How can I add telephone signalling to my older type Airence Hybrids?​\\ +
-\\ +
-**__Answer:​__** Instructions can be found in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Telephone signalling.pdf|Telephone signalling]] [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​RED LIGHT Signaling when Phone call comes in.pdf|Red Light Signalling when Phonecall comes in]]\\ +
-\\ +
-\\ +
-**__Question:​__** How do I connect a Hybrid 1 to my mixer?\\ +
-\\ +
-**__Answer:​__** Follow the instructions in this .pdf document: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​hybrid2/​How to connect Hybrid1.pdf|How to connect a Hybrid1]]\\+
 \\ \\
 ----- -----
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 ===== On Air, Mic on, Fader start, GPO ===== ===== On Air, Mic on, Fader start, GPO =====
 \\ \\
-**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ +^**__Question:​__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?^ 
-\\ +|**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]]|
-**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]] +
-\\+
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Akiyama_fdstart.pdf|Akiyama Faderstart]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Akiyama_fdstart.pdf|Akiyama Faderstart]]
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 ===== Repair and Modification ===== ===== Repair and Modification =====
 \\ \\
-**__Question:​__** What are the differences in versions? ​\\ +^**__Question:​__** What are the differences in versions?^ 
-\\ +|**__Answer:​__** Link: [[airenceversion:​start|please read the info at this link]]|
-**__Answer:​__** Link: [[airenceversion:​start|please read the info at this link]] +
-\\+
 \\ \\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence 2013-2014 compatibility.pdf|Airence 2013-2014 compatibility]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence 2013-2014 compatibility.pdf|Airence 2013-2014 compatibility]]
supairence/start.1587118141.txt.gz · Last modified: 2020/04/17 12:09 by support