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supairence:start [2019/04/24 11:58]
corne [Airence support page]
supairence:start [2019/07/12 14:46] (current)
support
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 ===== Airence support page ===== ===== Airence support page =====
 +\\
 Needed Software ​ (Install as Administrator):​ Needed Software ​ (Install as Administrator):​
 +\\
 ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^ ^ Software ​      ^ {{wiki:​windows.png?​15}} Windows ​      ^ {{wiki:​osx.png?​15}} MAC OS X          ^ Manual ^ Driver ^ Info ^
 | Firmware Updatetool|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Updatetool v4.10 - Setup.exe| v4.10]]|N/​A|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Update v4.1.pdf|PDF]]| ​ -  |[[https://​youtu.be/​oWNRIsJQvCk|Video AtLibUsbDfu.dll]] | | Firmware Updatetool|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Updatetool v4.10 - Setup.exe| v4.10]]|N/​A|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Firmware Update v4.1.pdf|PDF]]| ​ -  |[[https://​youtu.be/​oWNRIsJQvCk|Video AtLibUsbDfu.dll]] |
-|Java 32 bits (Needed by Firmware update tool) (A)|[[http://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=220284_d54c1d3a095b4ff2b6607d096fa80163|Java X86]]| ​ -  |  -  |  -  |  -  |+|Java 32 bits (Needed by Firmware update tool) (A)|[[https://​javadl.oracle.com/​webapps/​download/​AutoDL?​BundleId=238726_478a62b7d4e34b78b671c754eaaf38ab|Java X86]]| ​ -  |  -  |  -  |  -  |
 |Visual Studio (Needed by Firmware update tool) (B)|[[https://​www.microsoft.com/​en-us/​download/​details.aspx?​id=5555|Visual Studio]]| ​ -  |  -  |  -  |  -  | |Visual Studio (Needed by Firmware update tool) (B)|[[https://​www.microsoft.com/​en-us/​download/​details.aspx?​id=5555|Visual Studio]]| ​ -  |  -  |  -  |  -  |
 | Airence Firmware |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​airence_firmware_v1.5.zip| v1.5]]| ​ -  |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence Changelog.txt|TXT ]]|  -  |  -  | | Airence Firmware |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​airence_firmware_v1.5.zip| v1.5]]| ​ -  |[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence Changelog.txt|TXT ]]|  -  |  -  |
Line 15: Line 15:
 |Airence SDK|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence SDK v1.2.zip| v1.2]]| ​ -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence C library v1.2.pdf|PDF]] |  -  |   ​- ​ | |Airence SDK|[[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence SDK v1.2.zip| v1.2]]| ​ -  | [[http://​www.d-r.nl/​wiki/​dokudata/​software/​Airence C library v1.2.pdf|PDF]] |  -  |   ​- ​ |
 |Channel Configuration| ​  ​- ​ |   ​- ​ |   ​- ​ |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]| |Channel Configuration| ​  ​- ​ |   ​- ​ |   ​- ​ |   ​- ​ |[[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0| Video]]|
 +\\
 (For the Airence the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”) (For the Airence the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)
 +\\
 (A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first. (A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first.
 +\\
 (B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers. (B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.
 +\\
 ----- -----
 +\\
 ====== FAQ - Airence ====== ====== FAQ - Airence ======
- +\\ 
-__**Software**__ +\\ 
 +===== Software ​===== 
 +\\ 
 +\\
 **__Question:​__** My firmware update isn't working? \\ **__Question:​__** My firmware update isn't working? \\
 +\\
 **__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]] **__Answer:​__** Link: [[nwfwupdateenc:​start|please follow the steps at this link]]
 +\\ 
 +\\
 **__Question:​__** How do I setup Aircast to work with my Airence \\ **__Question:​__** How do I setup Aircast to work with my Airence \\
 **__Answer:​__** Link: [[aircastairence:​start|please follow the steps at this link]]\\ **__Answer:​__** Link: [[aircastairence:​start|please follow the steps at this link]]\\
 +\\ 
 +\\
 **__Question:​__** My Airence meters aren't working? \\ **__Question:​__** My Airence meters aren't working? \\
 +\\
 **__Question:​__** How can I forward the meter information trough network? \\ **__Question:​__** How can I forward the meter information trough network? \\
 +\\
 **__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]\\ **__Answer:​__** Link: [[airencemeters:​start|please follow the steps at this link]]\\
 +\\ 
 +\\
 **__Question:​__** My Meter software shows a distorted screen, what can be the problem?\\ **__Question:​__** My Meter software shows a distorted screen, what can be the problem?\\
 +\\
 **__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]\\ **__Answer:​__** Link: [[meterdistorted:​start|please follow the steps at this link]]\\
 +\\ 
 +\\
 **__Question:​__** How does the Airence Virtual Keyboard Mapper work? \\ **__Question:​__** How does the Airence Virtual Keyboard Mapper work? \\
 +\\
 **__Answer:​__** Link: [[airencevkm:​start|please follow the steps at this link]]\\ **__Answer:​__** Link: [[airencevkm:​start|please follow the steps at this link]]\\
 +\\ 
 +\\
 **__Question:​__** How do I configure my Airence to work with Protools? \\ **__Question:​__** How do I configure my Airence to work with Protools? \\
 +\\
 **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airmate-Airence-protools.pdf|Airence protools]]\\ **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airmate-Airence-protools.pdf|Airence protools]]\\
 +\\ 
 +\\
 **__Question:​__** Which playout software is supported to work with my Airence?\\ **__Question:​__** Which playout software is supported to work with my Airence?\\
 +\\
 **__Answer:​__** Link: [[playoutoftware:​start|Compatible Playout software]]\\ **__Answer:​__** Link: [[playoutoftware:​start|Compatible Playout software]]\\
 +\\
 ----- -----
- +\\ 
-__**USB**__ +===== USB ===== 
 +\\
 **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\ **__Question:​__** My USB Channel or other USB hardware isn't recognized, what should I do? \\
-**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?\\+\\ 
 +**__Question:​__** When connecting the USB, I receive a message that the maxmimum services or end points are  
 +reached. How can I fix this?\\ 
 +\\
 **__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]] **__Answer:​__** Link: [[usbnotworking:​start|please follow the steps at this link]]
 +\\ 
 +\\
 **__Question:​__** How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?\\ **__Question:​__** How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?\\
 +\\
 **__Answer:​__** Follow the first steps of this instruction website: [[aircastairence:​start|please follow the steps at this link]]\\ **__Answer:​__** Follow the first steps of this instruction website: [[aircastairence:​start|please follow the steps at this link]]\\
 Or read the information in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB CHANNEL SEQUENCE.pdf|Airence USB Channel Sequence]] Or read the information in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB CHANNEL SEQUENCE.pdf|Airence USB Channel Sequence]]
 [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE ROUTING USB CHANNELS.pdf|Airence Routing USB Channels]]\\ [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE ROUTING USB CHANNELS.pdf|Airence Routing USB Channels]]\\
- +\\ 
 +\\
 **__Question:​__** How does USB HID protocol of the Airence work?\\ **__Question:​__** How does USB HID protocol of the Airence work?\\
 +\\
 **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB HID CONTROL PROTOCOL v0.5.pdf|Airence USB HID Control Protocol v0.5]]\\ **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB HID CONTROL PROTOCOL v0.5.pdf|Airence USB HID Control Protocol v0.5]]\\
 +\\ 
 +\\
 **__Question:​__** I have an older version Airence with USB Noise, how can I solve this?\\ **__Question:​__** I have an older version Airence with USB Noise, how can I solve this?\\
 +\\
 **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB NOISE-ENGLISH.pdf|Airence USB Noise]]\\ **__Answer:​__** Follow this link to a instruction .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​AIRENCE USB NOISE-ENGLISH.pdf|Airence USB Noise]]\\
 +\\ 
 +\\
 **__Question:​__** Is my Airence compatible with OSX? \\ **__Question:​__** Is my Airence compatible with OSX? \\
 +\\
 **__Answer:​__** From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence OSX compatible.pdf|Airence OSX compatible]],​ or order an OSX compatible Airence 10D/10E pcb.\\ **__Answer:​__** From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence OSX compatible.pdf|Airence OSX compatible]],​ or order an OSX compatible Airence 10D/10E pcb.\\
 +\\
 ----- -----
- +\\ 
-__**Telco**__ +===== Telco ===== 
 +\\
 **__Question:​__** When I use the Hybrid the caller hears echo's and it influences the sound of my mixer? \\ **__Question:​__** When I use the Hybrid the caller hears echo's and it influences the sound of my mixer? \\
 +\\
 **__Question:​__** When I connect my mixer somewhere else, do I need to re adjust the R and C balance? \\ **__Question:​__** When I connect my mixer somewhere else, do I need to re adjust the R and C balance? \\
 +\\
 **__Answer:​__** Every phone line connection is different and has a different capacity due to Line length and differences in Central units.\\ **__Answer:​__** Every phone line connection is different and has a different capacity due to Line length and differences in Central units.\\
 The N-1 and R and C balance are set at the factory to meet our phone lines.\\ The N-1 and R and C balance are set at the factory to meet our phone lines.\\
Line 84: Line 111:
 So when you used "on the road" you'll have to adjust or at least check the R and C balance each time you connect a different phone line.\\ So when you used "on the road" you'll have to adjust or at least check the R and C balance each time you connect a different phone line.\\
 Instructions on how to set the R and C balance can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence N-1 and RC balance adjustments on location.pdf|Airence N-1 and RC balance adjustments on location]]\\ Instructions on how to set the R and C balance can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence N-1 and RC balance adjustments on location.pdf|Airence N-1 and RC balance adjustments on location]]\\
 +\\ 
 +\\
 **__Question:​__** My telephone hybrid seems to have stopped working, how can I fix it?\\ **__Question:​__** My telephone hybrid seems to have stopped working, how can I fix it?\\
-**__Question:​__** Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18 where burned.\\+\\ 
 +**__Question:​__** Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18  
 +where burned.\\ 
 +\\
 **__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​TELCO AIRENCE MEMO-R17-R18.pdf|TELCO AIRENCE MEMO-R17-R18 modification]]\\ **__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​TELCO AIRENCE MEMO-R17-R18.pdf|TELCO AIRENCE MEMO-R17-R18 modification]]\\
 +\\ 
 +\\
 **__Question:​__** I needed to change the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?\\ **__Question:​__** I needed to change the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?\\
 +\\
 **__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-Telco Relay voltage.pdf|Airence Telco Relay voltage]] **__Answer:​__** Instructions can be found in this .pdf: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-Telco Relay voltage.pdf|Airence Telco Relay voltage]]
 +\\ 
 +\\
 **__Question:​__** How can I add telephone signalling to my older type Airence Hybrids?\\ **__Question:​__** How can I add telephone signalling to my older type Airence Hybrids?\\
 +\\
 **__Answer:​__** Instructions can be found in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Telephone signalling.pdf|Telephone signalling]] [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​RED LIGHT Signaling when Phone call comes in.pdf|Red Light Signalling when Phonecall comes in]]\\ **__Answer:​__** Instructions can be found in these .pdf files: [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Telephone signalling.pdf|Telephone signalling]] [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​RED LIGHT Signaling when Phone call comes in.pdf|Red Light Signalling when Phonecall comes in]]\\
 +\\
 ----- -----
- +\\ 
-__**On Air, Mic on, Fader start, GPO**__ +===== On Air, Mic on, Fader start, GPO ===== 
 +\\ 
 +**__Question:__** I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?\\ 
 +\\ 
 +**__Answer:​__** Instructions can be found in this webpage: [[faderstartinstr:​start|Fader start instructions]] 
 +\\ 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Akiyama_fdstart.pdf|Akiyama Faderstart]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Akiyama_fdstart.pdf|Akiyama Faderstart]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Onair-to-Airence.pdf|How to connect a on air light to a Airence]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Onair-to-Airence.pdf|How to connect a on air light to a Airence]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​ON-AIR signalling conditions.pdf|ON-AIR signalling conditions]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​ON-AIR signalling conditions.pdf|ON-AIR signalling conditions]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​studiosignalisatie regeling via een Sonifex RB.pdf|Studio Signaling with Sonifex RB]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​studiosignalisatie regeling via een Sonifex RB.pdf|Studio Signaling with Sonifex RB]]
- +\\ 
------ +------- 
- +\\ 
-__**RepairModification**__ +===== Repair ​and Modification ​===== 
 +\\
 **__Question:​__** What are the differences in versions? \\ **__Question:​__** What are the differences in versions? \\
 +\\
 **__Answer:​__** Link: [[airenceversion:​start|please read the info at this link]] **__Answer:​__** Link: [[airenceversion:​start|please read the info at this link]]
 +\\ 
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence 2013-2014 compatibility.pdf|Airence 2013-2014 compatibility]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence 2013-2014 compatibility.pdf|Airence 2013-2014 compatibility]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence Memo'​s.pdf|Airence Memo'​s]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence Memo'​s.pdf|Airence Memo'​s]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-2 jumpersettings.pdf|Airence-2 jumper settings]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-2 jumpersettings.pdf|Airence-2 jumper settings]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-6D to 6E Memo.pdf|Airence-6D to 6E Memo]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-6D to 6E Memo.pdf|Airence-6D to 6E Memo]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-7_Masterpower_modificatie.pdf|Airence-7_Masterpower modificatie]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Airence-7_Masterpower_modificatie.pdf|Airence-7_Masterpower modificatie]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Crydom DC60.pdf|Crydom DC60]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​Crydom DC60.pdf|Crydom DC60]]
 +\\
   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​SOLID STATE RELAY CONNECTION.pdf|Solid State Relay Connection]]   * [[https://​www.d-r.nl/​wiki/​dokudata/​faq/​airence/​SOLID STATE RELAY CONNECTION.pdf|Solid State Relay Connection]]
 +\\
 ----- -----
 +\\
 ===== Troubleshooting & Instructions ===== ===== Troubleshooting & Instructions =====
 +\\
 {{youtube>​oWNRIsJQvCk}} {{youtube>​oWNRIsJQvCk}}
   * [[https://​youtu.be/​oWNRIsJQvCk|D&​R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]   * [[https://​youtu.be/​oWNRIsJQvCk|D&​R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]
 +\\
 {{youtube>​1mD7JKfRlD0}} {{youtube>​1mD7JKfRlD0}}
   * [[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0|D&​R USB codec channel configuration for a Airlite, Airence or Airlab]]   * [[https://​www.youtube.com/​watch?​v=1mD7JKfRlD0|D&​R USB codec channel configuration for a Airlite, Airence or Airlab]]
 +\\
 ----- -----
 +\\
supairence/start.1556099897.txt.gz · Last modified: 2019/04/24 11:58 by corne