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supairence:start

Airence support page


Needed Software (Install as Administrator):

Software Windows MAC OS X Manual Driver Info
Firmware Updatetool v4.10N/APDF - Video AtLibUsbDfu.dll
Java 32 bits (Needed by Firmware update tool) (A)Java X86 - - - -
Visual Studio (Needed by Firmware update tool) (B)Visual Studio - - - -
Airence Firmware v1.5 - TXT - -
Airence Meters v1.9.1 v1.9 PDF Driver Wiki
Airence Virtual Keyboard Mapper v1.3 - PDF - How it works
Airence Virtual Keyboard Mapper (Service) v1.4 - PDF - -
D&R VoIP Connect Button v1.0.140.0 - - - -
Airence StationPlaylist Plugin (C) v1.2.1 - PDF - -
Airence SDK v1.2 - PDF - -
Channel Configuration - - - - Video


(For the Airence the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)
(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first.
(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.
(C) NOTE: Requires .Net Framework 4.0 installed.



FAQ - Airence



Software



Question: My firmware update isn't working?

Answer: Link: please follow the steps at this link

Question: How do I setup Aircast to work with my Airence
Answer: Link: please follow the steps at this link


Question: My Airence meters aren't working?

Question: How can I forward the meter information trough network?

Answer: Link: please follow the steps at this link


Question: My Meter software shows a distorted screen, what can be the problem?

Answer: Link: please follow the steps at this link


Question: How does the Airence Virtual Keyboard Mapper work?

Answer: Link: please follow the steps at this link


Question: How do I configure my Airence to work with Protools?

Answer: Follow this link to a instruction .pdf: Airence protools


Question: Which playout software is supported to work with my Airence?

Answer: Link: Compatible Playout software



USB


Question: My USB Channel or other USB hardware isn't recognized, what should I do?

Question: When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?

Answer: Link: please follow the steps at this link

Question: How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?

Answer: Follow the first steps of this instruction website: please follow the steps at this link
Or read the information in these .pdf files: Airence USB Channel Sequence Airence Routing USB Channels


Question: How does USB HID protocol of the Airence work?

Answer: Follow this link to a instruction .pdf: Airence USB HID Control Protocol v0.5


Question: I have an older version Airence with USB Noise, how can I solve this?

Answer: Follow this link to a instruction .pdf: Airence USB Noise


Question: Is my Airence compatible with OSX?

Answer: From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: Airence OSX compatible, or order an OSX compatible Airence 10D/10E pcb.



Telco


Question: When I use the Hybrid the caller hears echo's and it influences the sound of my mixer?

Question: When I connect my mixer somewhere else, do I need to re adjust the R and C balance?

Answer: Every phone line connection is different and has a different capacity due to Line length and differences in Central units.
The N-1 and R and C balance are set at the factory to meet our phone lines.
When you unpack your mixing console you have to adjust the R and C balance to meet the specifications of your phone line.
So when you used “on the road” you'll have to adjust or at least check the R and C balance each time you connect a different phone line.
Instructions on how to set the R and C balance can be found in this .pdf: Airence N-1 and RC balance adjustments on location


Question: My telephone hybrid seems to have stopped working, how can I fix it?

Question: Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18 where burned.

Answer: Instructions can be found in this .pdf: TELCO AIRENCE MEMO-R17-R18 modification


Question: I needed to change the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?

Answer: Instructions can be found in this .pdf: Airence Telco Relay voltage

Question: How can I add telephone signalling to my older type Airence Hybrids?

Answer: Instructions can be found in these .pdf files: Telephone signalling Red Light Signalling when Phonecall comes in



On Air, Mic on, Fader start, GPO


Question: I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?

Answer: Instructions can be found in this webpage: Fader start instructions







Repair and Modification

Troubleshooting & Instructions

supairence/start.txt · Last modified: 2019/09/05 09:25 by support