Question: My firmware update isn't working?
Answer: Link: please follow the steps at this link
Is the unit in Bootloader mode?
NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.
NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.
Also take a look at this document: Firmware update "AtLibUsbDfu.dll not found"
If the firmware update tool still doesn't work after these steps fill in the support contact form.