Author Topic: USB TROUBLE  (Read 50 times)

cian cian

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USB TROUBLE
« on: February 11, 2019, 01:22:45 PM »
I am having trouble with the webstation, when I am using voice track buss while program out is working. While voice track buss shows no problems, program buss starts having crackles (the same i have when using at 44100) and the only thing i can do is to close everyting and restart the mixer. I think this is a huge problem.

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Re: USB TROUBLE
« Reply #1 on: February 11, 2019, 03:23:48 PM »
Do you use the original usb cable or one with a maximum length of 1,8 meters?
Is the unit connected to a usb port directly at the mainboard without a usb hub or extender?

Did you try a different usb port or a different pc?
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cian cian

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Re: USB TROUBLE
« Reply #2 on: February 11, 2019, 09:01:37 PM »
1) I am using a better quality one because the original one made more crackles. Anyway it's lett than 1,8.
2) Direct to usb
3) Different port same problem, not yet on other pc, but still this is not how it should work

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Re: USB TROUBLE
« Reply #3 on: February 12, 2019, 09:05:14 AM »
You can mail us a recording of the crackling sounds to support at d-r dot nl.

Please also try a different pc to be sure that it is a problem in the mixer.
If the problem still occurs you can turn in the unit for a repair.
Factory Opening hours:
Monday to Friday : 09.00 - 17.00 hour (Dutch local time)